The Doctors and staff at Mayfield Medical Connection follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which MMC, the clinicians working from our site and their patients expect.
In return, patients agree and acknowledge that:
- they will inform the doctor if they are receiving treatment from another health professional;
- they will disclose their medical history including medications to their doctor;
- they understand the cancellation policy and will notify MMC in accordance with this policy when they cannot keep an appointment;
- they will pay for any service and products received as advised by their doctor or MMC;
- they will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or law.
We request all patients and visitors help us to keep MMC a safe place for everyone.
We ask that all parties treat everyone with respect, patience and equity.
We will not accept (in person or on the phone):
- Verbal or physical threats;
- Swearing;
- Shouting or making offensive remarks;
- Racism, sexism, discrimination of any kind;
- Attendance whilst when intoxicated with alcohol and/or drugs;
- Damage or theft of property;
- Acting in a manner that is likely to cause harassment, alarm, or distress to others in general.
Anyone carrying out any of the above behaviours will be asked to leave. Their future attendance at the Practice will be discontinued and they will need to seek health care elsewhere.
Feedback
We value your feedback.
Should you have any complaints, questions or concerns please email us at reception@mayfieldmedicalconnection.com.au.