Step 1: Book the Time – Arrive on Time
Book the right amount of time for you appointment. We all complain about waiting times at the doctors. Everyone at MMC does their best to run on time, but we need your help!
Seeing your doctor regularly keeps you well and helps to reduce complexity of appointments.
If you have just one simple issue, a standard appointment is suitable. If you haven’t seen a doctor recently, have more than one question or concern or think your appointment may need further tests or referrals please book a longer appointment.
Our standard appointments are made at 10 – 15minute intervals.
Don’t be afraid to book the time you need, all appointments result in around the same out of pocket expense. Please advise staff if you require extra time or if you require an interpreter.
We do our best to run on time, usually successfully. Please arrive on time and be sure to avoid non-attendance fees by cancelling unneeded appointments with plenty of notice.
In order to bring you the quality health services you deserve, MMC is a private billing clinic. There will be fees for your attendance and payment is expected on the day of service.
Step 2: Be Prepared
If you’re a new patient, fill out the Patient Registration Form and get it to us before your appointment.
Experiencing unusual pain? Make sure you remember or note down:
- When you first experienced the pain
- How long does/did the pain last for
- Where does the pain happen on your body
- What seems to make it worse
- What seems to make it better
- Has it happened again
- How frequently
- Can you describe the pain: is it sharp, dull, achey, stabbing etc
Be ready to answer questions and have your facts at your recall. Write it down, we love lists!
Medications, dosages, over-the-counter medications, herbal and nutritional supplements are all need to know for your GP.
Step 3: Communicate with us, Follow Advice and Follow Up
Follow Advice – It’s great to get quality advice, but that’s where the work starts. Following your doctors advice may mean lifestyle changes and paying attention to yourself and your wellness, it may also mean changing some behaviours if they weren’t serving you. If you hit a snag (and mostly we all do), make an appointment so we can help you get over the barriers holding you back, or help you to find a way that works better for you.
Follow up – if we recall you for results, further treatments or investigations, your symptoms change for the worse, or your results were clear but your symptoms persist, please schedule appointments in a timeframe to be sure that your health needs are met.
Book Ahead of Time – Our doctors and nurses are amazing so we book up quickly, so if you have routine script renewals or need regular appointments, please be sure to book them well ahead, you will receive a reminder with plenty of time to reschedule. We do keep ‘on the day appointments’ for acute and urgent issues, being organised and booking your routine appointments in advance means these appointments will be there for you and everyone else if you have an urgent need.
Communicate With Us – We use texts to communicate efficiently with our patients, whilst you may opt out, this will affect the efficiency with which we provide our services to you, taking us away from work that is more impactful for your wellness. So we’d appreciate you opting in. Replying to our texts, remaining active in communication with us helps us to help you. Texts that we may send are
- reminders for appointments
- recalls for results or follow ups
- health screening – age checks, cervical screening etc
- relevant health advice
- information on new services
We will not send you unimportant messages.
Self-Serve Kiosk – Finally, we love to see and greet our patients, but if there’s a queue, or you just want to, you may now check in and out yourself by using our self-serve kiosk, opposite our reception desk. If you’d like a hand to try it out, just ask. :)
What does the modern doctor offer?
We live in an age of poor diets, little exercise and high stress. These factors lead to chronic disease such as diabetes, heart disease, cancers…. It is easy to find ourselves with our health failing, too much stress and not enough energy to do all the good stuff we know will help.
The good news is that your doctor can help. In recognition of the chronic state of it’s nation’s health the Government has provided programs to assist GP’s to become ‘managers’ of their patients’ health and have identified crucial age groups and risk factors that would benefit from preventative and managed health care.
Every Australian within the identified age and at risk groups is entitled to take advantage of services by entering into a partnership with their doctor to achieve optimal health.
At MMC we offer comprehensive health care services to assist you to either remain in or to achieve your optimum level of health. Our Doctors offer services such as acupuncture, well-women’s checks, pre-employment health checks and the full range of medical services including Integrative Medicine provided by Dr Jane Taylor. Please see your GP for a tailored plan which may include subsidised visits to allied health providers, but primarily is about your GP partnering with you to achieve your best health.
Do I need an appointment?
Our practice runs by appointment only, you can make an appointment with your doctor of choice by phoning (02) 4968 2157 or book online via the tab on the side of the page titled ‘Make an Appointment’.
We do not check our email constantly, please do not email regarding appointments.
If you are a new patient, please fill out our Patient Registration Form.
We save ‘on the day’ appointments for urgent and unexpected health issues. We encourage patients to book in advance for routine issues to keep availability for more urgent problems.